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Installation, updates and troubleshooting

This chapter will deal with the most important best practices regarding installation and updates.

Please click a desired topic to jump directly to the connected article:  

System requirements
Initial Installation
Installation of an update
Troubleshooting

 

 

System requirements

In order to use empower charts your system will need to fulfil the following requirements:

  • Microsoft Windows XP, Vista, 7, 8, 8.1 or 10
  • Microsoft Office 2007, SP3. 2010, 2013 or 2016 with PowerPoint® and Excel® installed
  • PowerPoint® may not be run explicitly as Administrator

An installation of empower charts will require about 70MB of hard drive space.

Initial Installation

empower charts can easily be installed by the user. You will need to ensure that add-ins are permitted in the Office settings.

Installation of an update

Updates of empower charts are initialized via a new installation package.

Troubleshooting

Using the Feedback function, you are able to report undesirable behavior of empower charts directly to our support.

After clicking Feedback a new window of your email application (Outlook or Lotus Notes) will open, already addressed to the right recipient. This email will contain a text file which specifies technical details of the error.

Please add further details in the body of the email, such as what steps you took that led to the issue with empower charts.

Your descriptions as well as the email’s file attachment will aid us in replication of the error, analyze the case to conclusively deliver a near-term solution.

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